1. Introduction
DocuQuire ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document management platform.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, phone number, business information)
- Document uploads and related metadata
- Payment and billing information (processed securely through Stripe)
- Usage data and platform interactions
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Send notifications and updates about your document requests
- Respond to your inquiries and provide customer support
- Ensure compliance with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With service providers who assist in operating our platform (under strict confidentiality agreements)
5. Data Retention
We retain your personal information and documents for as long as necessary to provide our services and comply with legal obligations. Documents are automatically deleted after 90 days unless otherwise required by law.
6. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent where applicable
- File a complaint with the Privacy Commissioner of Canada
7. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit TLS encryption for all data transfers
- AES-256 encryption for stored documents
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Presigned URLs for secure document access (no public access)
All data is stored in Canada (Toronto) to ensure compliance with Canadian data residency requirements. We use Backblaze B2 cloud storage with server-side encryption (SSE-B2) for document storage.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: support@docuquire.com
- Phone: (647) 362-2242